Description
Features
The answer is customer obsession. Customer-obsessed firms grow more than two times faster than non-customer-obsessed ones. Build a customer-obsessed organization using Forrester Decisions research services and shorten the distance between bold vision and superior impact.
Fueled by our customer-obsessed research, Forrester’s seasoned consultants partner with leaders to execute on their priorities using a unique engagement model that tailors to diverse needs and ensures lasting impact.
Resources
Testimonials
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Andre Streefkerk
Senior Program Manager, Digital Transformation Oce, Achmea Holding NVForrester’s expertise in lean, process management, and customer centricity helps me continually improve and optimize processes, build a team of high-class
process managers, and train senior management in how to deploy strategy. -
Thomas Romieu
Managing Director, LVMH (Louis Vuitton Moët Hennessy)Forrester’s digital insights allow us to identify and invest in the technologies that will return the greatest long-term impact for our business. This has allowed us to establish a disciplined approach to digital technologies.
Whether we need help with an RFP process, or determining the size, skills, and scope of our digital marketing team, Forrester always has the answers we need. -
Luciano Caroti
Head of Group Solution & Architecture Management, Acea S.p.AForrester offers a wider, much more strategic view than others. They are not too focused on IT. Instead they start with the customer and how to align the business strategy with customers’ expectations — then
translate this back to the role of technology as an enabler of that strategy. As a result, I get a balanced view that helps me put things into perspective.
